Legal

Support

Where to go depending on what you need, and what to send so it can be fixed in one round trip.

Published
October 2, 2026

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Before opening a ticket

Most questions are answered faster from the page that already covers the topic. Check in this order:

  1. The FAQ page.
  2. My Account → Orders, for anything about a specific purchase.
  3. My Account → Downloads, for anything about a file.
  4. The documentation listed on the product page, for anything about using the software itself.

Order support

  • A payment has gone through but no download appeared.
  • An order needs to be corrected, or an invoice reissued.
  • A duplicate purchase needs removing.

Send the order number and the email address on the order. That is usually enough.

Download support

  • A download shows as unavailable when you believe it should not.
  • The file will not download, will not extract, or extracts incorrectly.
  • The install fails partway through.

Send the order number, the product name and version, the exact error text, a screenshot of the error, and your WordPress, PHP and MySQL versions. Keep the broken install in place rather than reinstalling, so the failure can be seen.

Membership support

  • Questions about which plan fits, or how switching plans works.
  • Cancelling or pausing a recurring membership.
  • A renewal charged in error.

Send the account email and the plan name. Membership terms are on the membership terms page.

Contact

Support address
[support@YOURDOMAIN]
Hours
[SUPPORT HOURS]

Use the form on the contact page. Please do not send passwords, full card numbers or other payment details — support does not need them and must not be given them.