Legal
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Support requests, order questions, download problems and membership questions all come to the same place. The more detail you give, the faster it can be resolved.
- Published
- October 1, 2026
- Last updated
- October 2, 2026
Before you write
Most questions are already answered on the FAQ page. Order and download questions are usually visible under My Account → Orders and My Account → Downloads.
What to include
- Order support
- Include the order number from the confirmation email or from My Account → Orders.
- Download support
- Include the order number, the product name and the exact error message the download shows. If a file will not install, say which WordPress version and which plugin or theme version you are on.
- Membership support
- Include the account email address and the plan you are on. Do not send passwords.
- Something else
- Include a link to the page you were on when you noticed the problem.
- Support address
- [support@YOURDOMAIN]
- Hours
- [SUPPORT HOURS]
What happens to your message
Messages are used to answer the question and to fix whatever caused it. They are not added to a mailing list. The privacy policy sets out what is stored when you write in.
Send a message
Email support
[support@YOURDOMAIN]
No support address has been configured yet. Set one under Settings → WPGPL.store → Business details. Installing Contact Form 7 (or any form plugin) replaces this panel with your own form automatically.